Frequently Asked Questions
Everything you need to know about your cycling journey with Velo Orange.
How long does shipping take for bicycle components and framesets?
Standard domestic shipping typically takes 3-7 business days. Framesets and larger builds may require an additional 48 hours of processing time to ensure they are packed securely for transit.
What is your return policy for installed parts?
We accept returns on unused and uninstalled items within 30 days of purchase. Please note that once a component has been mounted or a frame has been built up, it is no longer eligible for return unless a manufacturing defect is present.
Do you offer international shipping for global riders?
Yes, we ship our products worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
Are Velo Orange frames covered by a warranty?
Yes, all Velo Orange framesets come with a limited warranty against manufacturing defects. This covers the original owner for a period of three years from the date of purchase.
How can I track my order?
Once your order is dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.